Terms in plain words
Coverage, Returns & Programming Support
Your written quote lists what covers your module: the terms of the supplier we buy it from, where the supplier gives any, and our own programming work. This page says what each layer covers, what it does not, and what to do if something is wrong. You always deal with us, never the supplier.
Coverage
Confirmed in your written quote
Hardware coverage and programming workmanship are listed in writing before you pay.
Hardware
Listed in your written quote
The supplier's terms on the module we buy for your order, where the supplier gives any. We handle any supplier claim.
Programming workmanship
From delivery to you
If we made a programming or processing error, we correct it.
Returns
Call us first
We tell you what applies, and who pays shipping, before you ship anything.
The details
The two layers of coverage
- Supplier-backed hardware coverage. The donor module is the module we buy for your order. Most modules we supply are used or remanufactured, and some are new, case by case. When we buy it, we record the supplier's stated condition (used, remanufactured or new), any return terms and any written warranty the supplier gives. We are the buyer, so we administer any supplier claim for you. The coverage summary on your written quote lists what applies to your module.
- Our programming workmanship coverage. If we make an error in programming or processing your module, we correct it. This coverage starts on the day your module is delivered to you. Your written quote states its terms.
- You deal with us. You never need to contact the supplier. The supplier's terms are between the supplier and us. They do not give you the supplier's buyer protection.
What is not covered
- Whether the original diagnosis was right. A good replacement module cannot fix a different fault. If the original module was not the cause, the symptoms will continue.
- Other faults in the vehicle. This includes wiring, power, grounds, sensors, immobilizer or security systems, network faults and any other vehicle fault.
- Relearn requirements. Some vehicles need a relearn or security procedure after a module is installed. Needing one is not a fault in the module.
How to make a claim
- Contact us. Call (352) 484-1922 (staffed hours: Mon to Fri, 9 AM to 5 PM Eastern) or request a callback, and give your order number. Please call before you uninstall anything or ship anything back.
- We review your order. We look up your quote and what we shipped, then ask about the installation and the vehicle.
- We handle any supplier claim. If the cause is the donor hardware, we make the claim to the supplier. You do not contact the supplier.
- We tell you the outcome in writing. You get our answer and the next step in writing.
Programming support after you install
- Call us first. If the module does not communicate, or does not hold its programming, call us before you uninstall it or try another one.
- If the problem is ours, we correct it. If you report a programming or processing error we caused, and the workmanship coverage on your quote applies, we correct it.
- If the symptoms continue. A replacement module fixes the module. It cannot fix a different fault. We tell you what we found and what to check next.
What we need from you
- The correct VIN and part number. We program to the VIN and part number confirmed on your quote. Check both before you pay. A wrong number can mean a wrong module.
- Careful installation. Install the module the way your vehicle's service information describes, and call us if anything is unclear.
- Any relearn your vehicle needs. Some vehicles need a relearn after a module is installed. We tell you before you pay if it applies.
- Tell us how it went. After delivery we ask whether the install worked. If there is a problem, we work through it with you.
Returns
- Call us before you ship anything back. Call or request a callback and give your order number. Please do not ship anything back until we have talked.
- Who pays return shipping. It depends on the cause. We tell you which case applies, and who pays, before you ship anything.
Cancelling an order
- Before you pay. Nothing is bought until you approve your written quote and pay.
- After you pay. Call us. Your written quote states any cancellation terms.
- If we cannot buy the donor. If the donor sells before we buy it, we offer the next equivalent donor for your approval. Your written quote says what happens to your payment if you decline.
Your exact terms appear on your written quote.
Before you pay, we send a written quote. Its coverage summary lists the supplier terms for the donor we selected and our programming workmanship, so you can check them first.
The coverage summary on your quote
- The selected donor module and its part number
- The supplier's stated condition: used, remanufactured or new
- The supplier's return terms, if any
- Any written supplier warranty, and whether it transfers
- Our programming workmanship, counted from your delivery
- Installation and vehicle diagnosis: not covered
- Who to contact for a claim: Expert Computer Modules
Something wrong with your order?
Call (352) 484-1922 before you uninstall anything or ship anything back. We start from your order and tell you what to do next. Staffed hours: Mon to Fri, 9 AM to 5 PM Eastern.
Not sure what you need? Talk to a module specialist.
We match your vehicle and part number with you, tell you plainly what it will take, and answer the questions a web page can't.
Staffed hours: Mon to Fri, 9 AM to 5 PM Eastern
Current donor availability and coverage are verified while we prepare your quote.